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G'day, I'm Josh
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Every Rumpus piece is commissioned. Your hide is cut for your lounge and nothing is built until you order it. That changes what we can offer on returns, and it is why we put so much work into making sure the piece is right before anything is cut.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The warranty below is offered in addition to those rights. It does not limit or replace them, and nothing on this page affects them.
Three years from the date of delivery, on every part of the piece. Frame, suspension, leather and fill. One term, no tiers, no fine print about which component failed.
| Covered | What that means |
|---|---|
| The frame | Kiln-dried hardwood, mortise-and-tenon joints, corner blocks and bracing against defects in materials or workmanship. |
| Suspension | Webbing, springs and their fixings against failure in normal domestic use. |
| The leather | Top-grain hide against manufacturing defects, including stitching, seams and panel failure. |
| Fill and foam | Premature loss of shape beyond the softening any lounge does. |
Top-grain leather is a natural material and it is meant to change. Marking, softening, stretching at the seat, colour deepening with light, and the grain varying across a hide are all characteristics of the material rather than faults, and are not covered. If you wanted a surface that stays identical for three years, you wanted a coated split, and that is not what we sell.
Also not covered: damage from misuse, accident or neglect; pets, sharp objects and spills; placement in direct sunlight or against a heat source; commercial or hire use; and any repair or alteration carried out by someone other than us.
Email help@rumpusfurniture.com.au with your order number and clear photographs of the issue. We will come back to you within one business day.
We send parts first, at our cost. Wherever a piece can be put right in your home we do that, because nobody should be freighting a lounge across the country to have a seam restitched. Where a piece must come back to us, we arrange and pay for that freight on approved warranty claims.
This warranty is provided by A Man & His Cave Pty Ltd, St Peters NSW 2044, +61 2 7248 6718, help@rumpusfurniture.com.au. It applies to the original purchaser and is not transferable. To claim, contact us at the details above. We bear the cost of assessing and, where approved, repairing or replacing the piece, including freight both ways. You do not need to pay anything to make a claim. If you incur an expense in making a claim, contact us and we will tell you how to claim it back.
Commissioned pieces cannot be returned or refunded for change of mind. Once you place an order, your hide is allocated and cut to your piece. It cannot go back on the roll and it cannot be sold to anybody else, because it is now the size and shape of your lounge.
That means no refund, exchange or credit where you have simply changed your mind, found something you prefer, or the piece no longer suits the room. We would rather tell you that clearly now than have you discover it later.
This is exactly why we do not let anyone order blind. Take the hide library, run the room quiz, and have a specialist check the piece and the measurements with you before anything is cut. All three are free and none of them take long.
If any of those apply, we sort it out. That is not a change of mind and it is not covered by this section.
Check your piece on delivery. If something has been damaged getting to you, photograph it and contact us within 48 hours and we will handle it. Damage in transit is our problem, not yours.
Not sure about something before you order?
That is the call to make. Ten minutes covers sizing, hides, access and delivery.
Last updated 13 August 2026.